Image of Teleperformance

Teleperformance

Organization

A French company that operates call centers. Its market capitalization dropped by $1.7 billion following the news of Klarna's successful AI implementation, highlighting the threat AI poses to traditional customer support businesses.


First Mentioned

1/3/2026, 4:16:33 AM

Last Updated

1/3/2026, 4:22:24 AM

Research Retrieved

1/3/2026, 4:22:24 AM

Summary

Teleperformance SE, also known as TP, is a French multinational leader in business process outsourcing (BPO) and digital business services, founded in 1978 by Daniel Julien. Headquartered in Paris, the company provides a wide array of services including customer relationship management, content moderation, and debt collection to global brands in over 300 languages. Recently, Teleperformance has faced market volatility, notably a significant stock price decline triggered by the success of Klarna's OpenAI-powered assistant, which replaced 700 human agents. This event has positioned Teleperformance at the center of discussions regarding the disruptive potential of AI in the customer support industry. Despite these challenges, the company continues to expand, recently completing the 3 billion euro acquisition of Majorel and launching its digital consulting arm, TP Infinity.

Referenced in 1 Document
Research Data
Extracted Attributes
  • Founded

    1978-06-01

  • Founder

    Daniel Julien

  • Industry

    Business Process Outsourcing (BPO) and Professional Services

  • Headquarters

    21 Rue Balzac, Paris, France

  • Employee Count

    Approximately 500,000

  • Primary Services

    Customer Relationship Management, Content Moderation, Debt Collection, Telemarketing

  • Planned Rebranding

    Shortening name to TP in 2025

Timeline
  • Teleperformance is founded in Paris by Daniel Julien. (Source: Wikipedia)

    1978-06-01

  • Established international subsidiaries in Belgium and Italy. (Source: Wikipedia)

    1986-01-01

  • Expanded operations into Spain, Germany, Sweden, and the United Kingdom. (Source: Wikipedia)

    1988-01-01

  • Merged with Rochefortaise Communication to form S.R. Teleperformance. (Source: Wikipedia)

    1999-01-01

  • The company officially changes its name to Teleperformance. (Source: Wikipedia)

    2006-01-01

  • Completed the acquisition of Majorel for 3 billion euros and launched the digital consulting arm, TP Infinity. (Source: Wikipedia)

    2024-01-01

  • Experienced a massive drop in stock price following news of Klarna's AI assistant replacing 700 customer service agents. (Source: Document dc653a59-1711-437d-95cf-b5b07878217e)

    2024-02-27

  • Planned official rebranding to shorten the company name to TP. (Source: Wikipedia)

    2025-01-01

Teleperformance

Teleperformance SE (also known as TP) is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.

Web Search Results
  • Teleperformance - Wikipedia

    Teleperformance SE (also known as TP) is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication. ## History [edit] [...] Daniel Julien created Teleperformance in June 1978, in Paris. In 1986, Teleperformance established international subsidiaries in Belgium and Italy. Two years later, Teleperformance expanded into Spain, Germany, Sweden and the United Kingdom. Rochefortaise Communication merged with Teleperformance International in 1999 to form S.R. Teleperformance. This company became Teleperformance in 2006,and shortened its name to TP in 2025. [...] In January 2024, Teleperformance completed the acquisition of Majorel, acquiring 99% of the company's shares from Bertelsmann and Moroccan real estate company Saham, in exchange for 3 billion euros and a 4% stake in Teleperformance. This led to the launch of Teleperformance's digital consulting arm, TP Infinity, the same month.

  • Teleperformance | Great Place To Work®

    ABOUT Contact LOGIN SEARCH Get Started # Teleperformance 81% Employees say this is a great place to work ## Company Overview ### About The Company Teleperformance is a global leader in digital business services which blends the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. [...] National Best Workplaces™ Awards: Argentina, Canada, Colombia, Costa Rica, Dominican Republic, El Salvador, Greater China, Guatemala, Honduras, India, Indonesia, Italy, Kenya, Nigeria, Peru, Philippines, Saudi Arabia, Switzerland, Türkiye, United Arab Emirates, United Kingdom, United States COMPANY SIZE 500,000 Industry Professional Services CONNECT ### HQ Location Paris, France ## Company Culture at Teleperformance 81% Employees say this is a great place to work 89% [...] Model Our approach to building great workplaces. Book Discover our culture-building strategies. CEO Insights and leadership from our CEO. Team Meet the people who make it happen. Careers Join our team and grow with us.

  • Where is Teleperformance's Headquarters? Main Office Location ...

    The main headquarters of Teleperformance is situated at 21 Rue Balzac in Paris, France. This location functions as the central office for the company's global operations and houses its primary executive leadership. Positioned within a key business district of the French capital, the Paris office serves as the administrative core for the entire organization. [...] Teleperformance, a global leader in digital business services and customer experience management, maintains a significant international presence through a wide network of offices. This article will delve into the company's main headquarters and its various office locations that are crucial to its worldwide operations. ## Where Is Teleperformance's Headquarters? [...] our company + Careers Learn about our team – and apply to join us + About We build creative tools for growth teams + Early career opportunities Kickstart your career with us Social media + LinkedIn + YouTube + Press Customers Pricing Login Get a demo Get a demo LoginSign up All articles – Dossier / Where is Teleperformance's Headquarters? Main Office Location and Global Offices

  • Working at TP | Glassdoor

    Daniel Julien 93% approve of CEO Mission: We make people's lives simpler, faster, and safer by combining the most advanced solutions with data analytics and disciplined processes to help companies transform and run better—all powered by passionate people. We are inspired to deliver only the best in all that we do. In so doing, we create opportunities and value for employees, clients, customers, communities, and shareholders. [...] Description: Be part of something bigger. As a global digital business services company, TP combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. In the end, we just help organizations adapt to change and master the future. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. [...] Our passionate people support customers in more than 300 languages, and our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  • TP - LinkedIn

    TP (1h): Only one week left to join the For Fun Festival 2025, our global initiative that celebrates the creativity and talent of TP teams worldwide through art, dance, and music. Share your video on Instagram or TikTok using #FFF2025Art , #FFF2025Dance , or #FFF2025Music , tag @teleperformance_group, and get a chance to win a $1,000 gift card. Let’s continue to spread the energy of connection and fun across our global community! #FFF2025TP [Likes: 10, Comments: 0]; TP (1d): With a rebadging [...] framework was built exactly for that: a structured, outcome-driven approach that helps organizations transform fragmented AI initiatives into an orchestrated, scalable, and measurable strategy. 📖 Read the full article. [Likes: 279, Comments: 7]; TP (1w): Thanks to our employees from all over the world, we truly made a positive impact on #WorldCleanupDay ! Learn how our teams in the Dominican Republic, Colombia, Peru, Mexico, Morocco, and Brazil reinforced their commitment towards a greener and [...] ## Similar Companies

  • Country
  • Employees
    300,000
  • Instance Of
  • Headquarters
  • Inception Date
    1/1/1978
Location Data

Teleperformance, Ayala Avenue, San Lorenzo, District I, Makati, Southern Manila District, Metro Manila, 1226, Philippines

company

Coordinates: 14.5605285, 121.0150009

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