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Salesforce

Organization

A major provider of CRM software, mentioned as a prime example of a System of Record that was reportedly replaced by a custom AI solution at Klarna.


entitydetail.created_at

8/22/2025, 1:38:18 AM

entitydetail.last_updated

8/22/2025, 1:40:43 AM

entitydetail.research_retrieved

8/22/2025, 1:40:43 AM

Summary

Salesforce, Inc. is a leading American cloud-based software company headquartered in San Francisco, California. Founded in February 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez, it specializes in Customer Relationship Management (CRM) and offers a wide range of applications for sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development. Salesforce experienced rapid growth, going public in 2004 and becoming the first cloud computing company to reach US$1 billion in annual revenue by fiscal year 2009. By 2022, it was recognized as the world's largest enterprise applications firm and, as of September 2022, held a market capitalization of nearly US$153 billion, ranking as the 61st largest company globally. Since 2020, Salesforce has been a component of the Dow Jones Industrial Average, and in 2023, it ranked 491st on the Fortune 500 with $31.352 billion in revenue. Despite its market dominance, some companies like Klarna are reportedly exploring AI and Digital Twin concepts to replace incumbent systems of record from giants like Salesforce.

Referenced in 1 Document
Research Data
Extracted Attributes
  • Name

    Salesforce, Inc.

  • Type

    Cloud-based software company

  • Acronym

    SFDC (Salesforce.com)

  • Platform

    Salesforce Platform (formerly Force.com), a Platform as a Service (PaaS)

  • Headquarters

    San Francisco, California, United States

  • Philanthropy

    $330 million in grants, 4.9 million employee volunteer hours, 46,000 nonprofits use software for free or at a discount

  • Specialization

    Customer Relationship Management (CRM), sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, application development

  • Awards/Recognitions

    Fortune's 100 Best Companies to Work for (12th year in a row), Top 10 Most Admired Companies in the World, Best Workplaces for Giving Back

  • Number of Employees

    35000

  • Stock Index Component

    Dow Jones Industrial Average (since 2020)

  • Fortune 500 Ranking (2022)

    136th

  • Fortune 500 Ranking (2023)

    491st

  • Revenue (2023 Fortune 500)

    $31.352 billion

  • Revenue (Fiscal Year 2009)

    US$1 billion (first cloud computing company to achieve this)

  • Revenue (Fiscal Year 2022)

    US$26.49 billion

  • Market Capitalization (September 2022)

    Nearly US$153 billion

  • Enterprise Applications Firm Ranking (2022)

    World's largest

  • Global Ranking by Market Cap (September 2022)

    61st largest company

  • Revenue (Fiscal Year ending January 31, 2020)

    Over $17 billion

Timeline
  • Salesforce was founded by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez. (Source: Wikidata, Web Search)

    1999-02-03

  • The first prototype of Salesforce was launched. (Source: Web Search)

    1999-11

  • Salesforce made its initial public offering (IPO). (Source: Summary, Wikipedia, DBPedia)

    2004-06-23

  • Salesforce became the first cloud computing company to achieve US$1 billion in annual revenue (by fiscal year). (Source: Summary, DBPedia)

    2009

  • Annual revenue surpassed $17 billion for the fiscal year ending January 31, 2020. (Source: Web Search)

    2020-01-31

  • Salesforce became a component of the Dow Jones Industrial Average. (Source: Summary, Wikipedia, DBPedia)

    2020-08-31

  • Salesforce became the world's largest enterprise applications firm. (Source: Summary, Wikipedia, DBPedia)

    2022

  • Reported revenue of US$26.49 billion for the fiscal year. (Source: Web Search)

    2022

  • Salesforce's market capitalization reached nearly US$153 billion, making it the 61st largest company globally by market cap. (Source: Summary, Wikipedia, DBPedia)

    2022-09-19

  • Salesforce ranked 491st on the Fortune 500 with $31.352 billion in revenue. (Source: Summary, Wikipedia)

    2023

  • Companies like Klarna are reportedly using AI and Digital Twin concepts to replace expensive incumbent Systems of Record from Salesforce. (Source: Related Documents)

    2024

Salesforce

Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development. Founded by former Oracle executive Marc Benioff in March 1999, Salesforce grew quickly, making its initial public offering in 2004. As of September 2022, Salesforce is the 61st largest company in the world by market cap with a value of nearly US$153 billion. It became the world's largest enterprise applications firm in 2022. Salesforce ranked 491st on the 2023 edition of the Fortune 500, making $31.352 billion in revenue. Since 2020, Salesforce has also been a component of the Dow Jones Industrial Average.

Web Search Results
  • What is Salesforce? The Ultimate Guide for 2025 - Simplilearn.com

    Salesforce is a cloud-based Customer Relationship Management (CRM) platform that enables businesses to manage customer data, sales operations, and marketing campaigns. It provides various features, and tools businesses can use to improve customer relationships, including customer segmentation, customer data management, and customer support. Salesforce also offers a variety of integrations with third-party applications and services, making it a powerful and versatile CRM platform. [...] Salesforce is a CRM platform and also a centralized platform for managing customer accounts, sales leads, activities, customer support cases, and more. Users can access Salesforce through a web browser, mobile app, or desktop application. Salesforce allows users to customize and create custom objects, fields, processes, and reports and integrate them with other software products. Salesforce also provides marketing automation and Artificial Intelligence (AI) capabilities. [...] Salesforce Admin and App Builder View Course Banner ## What Is Salesforce? Salesforce is a cloud-based software company that provides businesses with tools that help them find more prospects, close more deals, and provide a higher level of service to their customers. Salesforce, Inc. is a famous American cloud-based software company that provides CRM services. Salesforce is a popular CRM tool for support, sales, and marketing teams worldwide.Â

  • The History of Salesforce

    Salesforce is the global leader in CRM, helping companies connect with customers in a whole new way. Founded in 1999, Salesforce enables companies of every size and industry to digitally transform around their customers by harnessing the power of automation, artificial intelligence, and real-time data to make every customer experience more personal, valuable and memorable. With a global community driven by shared core values, Salesforce is more than a business – it’s a platform for change. [...] Annual revenue grew 29%, surpassing $17 billion for the fiscal year ending January 31, 2020. Fortune ranked Salesforce as one of its 100 Best Companies to Work for the 12th year in a row, one of the top 10 Most Admired Companies in the World and one of the Best Workplaces for Giving Back. Over the last two decades, Salesforce has given $330 million in grants to worthy causes, employees volunteered 4.9 million hours, and 46,000 nonprofits and NGO use the software for free or at a discount. [...] Salesforce enters the Fortune 500. Fortune also recognizes Salesforce as one of the Top 10 Best Companies to Work For and one of the World’s Most Admired Software Companies. At Dreamforce, Salesforce announces new Lightning Experience, a completely new CRM experience. Salesforce unveils IoT Cloud, connecting billions of events from devices, sensors, apps and more from the Internet of Things to Salesforce.

  • ELI5: What is salesforce? : r/explainlikeimfive - Reddit

    38 more replies 38 more replies More replies Image 6: u/wanderinggoat avatar wanderinggoat •2y ago Salesforce is a tool that makes it easier to run your business and manage all your sales and track your relationships with customers. it is a big and complicated piece of software that does what many people in large companies used to do , few people understand it completely. [...] SalesForce has many different modules, Sales, Service, Marketing, Customer Data, Commerce plus many industry specific solutions (public sector, education, utilities, automotive etc). Each one of these modules solves a particular problem (or set of problems) that typical businesses have.

  • Salesforce - Wikipedia

    History ------- [edit] Salesforce was founded on March 8, 1999 by former Oracle executive Marc Benioff, together with Parker Harris, Dave Moellenhoff, and Frank Dominguez as a software-as-a-service (SaaS) company.( The first prototype of Salesforce was launched in November 1999.( Two of Salesforce's earliest investors were Larry Ellison, the co-founder and first CEO of Oracle, and Halsey Minor, the founder of CNET.( [...] Salesforce Platform (formerly known as Force.com) is a platform as a service (PaaS) that allows developers to add applications to the main Salesforce.com application.( verification_] These applications are hosted on Salesforce.com infrastructure.( [...] For the fiscal year 2022, Salesforce reported revenue of US$26.49 billion, an increase of 25% year-over-year and 24% in constant currency.( Salesforce ranked 126 on the 2022 Fortune 500 list of the largest United States companies by revenue.(

  • What is Salesforce?

    Salesforce is the world’s leading customer relationship management technology (What is CRM?), helping you build and improve your customer relationships. Our Starter Suite makes it easy for small businesses to get organized and grow with the #1 AI CRM. And we’re helping organizations of all sizes unify their data and re-imagine their business for the world of AI with Agentforce, providing autonomous AI agents that take action for your employees and customers. Launch interactive demo [...] Salesforce helps you stay ahead of changing customer expectations with data tools, trusted AI, and best-in-class apps for sales, service, marketing, commerce, and IT — all on one integrated platform. With Salesforce, your employees can be more productive with a single view of customer data that keeps every team in sync. And Agentforce works side-by-side with humans, speeding up processes and taking action autonomously. All so you can win more business, while making your existing customers [...] SFDC stands for Salesforce.com, which is a cloud-based customer relationship management (CRM) and agentic AI platform. It is one of the most popular and widely used CRM software platforms in the market, and is used by businesses of all sizes to manage their customer data, sales processes, marketing campaigns, and customer service activities with the power of AI agents and unified data. The acronym SFDC is often used as a shorthand for Salesforce.com in discussions, literature, and online forums

Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, analytics, and application development. Founded by former Oracle executive Marc Benioff, Salesforce quickly grew into one of the largest companies in the world, making its IPO in 2004. Salesforce's continued growth makes it into the first cloud computing company to reach US$1 billion in annual revenue by fiscal year 2009, and the world's largest enterprise software firm by 2022. Today, Salesforce is one of the largest technology companies in the world, and as of September 19, 2022, is the 61st largest company in the world by market cap with a value of nearly US$153 billion. Salesforce ranked 136th on the most recent edition of the Fortune 500, making US$26.5 billion in 2022. Since 2020, Salesforce has also been a component of the Dow Jones Industrial Average.

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Location Data

Salesforce, Avenue Octave Gréard, Quartier du Gros-Caillou, Paris 7e Arrondissement, Paris, France métropolitaine, 75007, France

it

Coordinates: 48.8563148, 2.2935301

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