Agentforce

Extracted Attributes

• Type

  Autonomous AI agent platform

• Developer

  Salesforce

• Core Tools

  Agent Builder (low-code tool)

• Key Components

  Service Agent, Sales Coach, SDR Agent

• Key Technologies

  Large Language Models (LLMs), Retrieval Augmented Generation (RAG), Agentic AI

• Primary Use Cases

  Customer Service, Sales Support, Marketing Automation, Commerce

• Security Framework

  Einstein Trust Layer

• Deployment Channels

  Slack, WhatsApp, Messenger, Web, Mobile Chat

Timeline

• Salesforce is founded by Marc Benioff, providing the foundational CRM platform for Agentforce. (Source: Wikipedia)

  1999-03-01

• Marc Benioff discusses the development of Agentforce on the All-In Podcast as a response to the SaaS Recession. (Source: Document 9bd37466-ff80-4f45-9371-0f58ab15a813)

  2024-11-15

• Salesforce reports record annual revenue of $41.5 billion for fiscal year 2026, driven by AI and agentic AI expansions. (Source: Wikipedia)

  2026-01-31

• Projected date by which business leaders predict a 327 percent growth in AI agent adoption. (Source: Web Search: Centric Consulting)

  2027-12-31

Salesforce

Salesforce, Inc., is an American cloud-based software company headquartered in San Francisco, California. It is primarily known for its customer relationship management software and related applications which it delivers through a software as a service subscription business model. It also provides software for sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, agentic AI, and application development. Founded by former Oracle executive Marc Benioff in March 1999, Salesforce grew quickly, making its initial public offering in 2004. Its major acquisitions included Tableau and Slack. As of March 2026, Salesforce has a market capitalization of approximately US$186 billion. For fiscal year 2026 (ending January 31, 2026), the company reported record annual revenue of $41.5 billion. The company is a component of the Dow Jones Industrial Average (since 2020) and the S&P 500.

Web Search Results

• Agentforce: The AI Agent Platform - Salesforce

  ### What is Agentforce? Agentforce is a proactive, autonomous AI application that answers questions, takes actions, and improves productivity. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role. With Agentforce, customers can unlock a limitless digital labor force by leveraging autonomous AI agents that support their employees and customers 24/7. ### How does Agentforce work? [...] ### The most complete enterprise agentic platform. Agentforce is a complete, extensible, and open platform, letting you build and deploy digital labor for your customers and employees leveraging the existing workflows, data, and integrations that power your business today. Agentforce can take action across every channel and be integrated into any system, making it easy to add agentic automation across your entire business. A flowchart illustrates an AI-assisted building process. Idiate, Configure, Test, Deploy, Supervise. ### Tools to manage the entire agent lifecycle. [...] #### Europe, Middle East, and Africa #### Asia Pacific Join real Agentforce customers as they break down how to build an AI agent. A screen displays restaurant reservations and customer service agent support. # Build, deploy, and manage AI agents at scale. Agentforce is the only enterprise agentic AI solution that elevates every experience by bringing together humans, applications, AI agents, and data. Now any company can safely deploy agents that work for their customers, suppliers, and employees 24/7. Teams can manage the complete agent development lifecycle with a robust set of tools to build, test, deploy, manage, and orchestrate AI agents at scale. Let humans do what they do best, and let Agentforce do the rest.

• Salesforce Agentforce: A Quick Overview

  ### Service Agent With Salesforce Agentforce, a Service Agent can be built to resolve customer queries 24/7. These smart Agents interact with customers across various communication channels without the need of human help. For example, businesses can use a Service Agent to quickly respond to customer queries and resolve issues. Businesses trust that a Service Agent can handle a job since it pulls answers from accurate data in Salesforce. When it comes to configuring a Service Agent in a system, Salesforce offers quick pre-built templates to get up and running immediately or custom development with low code options. Whichever route you choose, ensure to give Service Agent clear guardrails and direction of when to bump up cases to human professionals. [...] SDR Agents are not only used to engage customers. They also interact with leads in their language and channel of choice, such as via text in WhatsApp. ### Sales Coach Agentforce is dedicated to helping sales teams by providing them with a Sales Coach. This AI Agent is essential for practicing sales skills that are vital to closing deals. Human sales representatives can hone their skills through personalized role-play sessions with the Sales Coach to strengthen pitches, negotiation tactics, and how to manage customer objections. After these sessions, the Sales Coach can give professionals feedback on their strengths and weaknesses along with tips to improve skills needed to finalize those deals. [...] ### Sales Development Representative (SDR) Agent Next up are SDR Agents, designed to support human sales representatives and can easily perform the following tasks on its own: Answer Questions About Products and Services Manage Salesforce Objects Schedule Appointments Since Agentforce integrates with Salesforce data, the SDR Agent responds to customers accurately 24/7. When working with a SDR Agent, sales teams can configure how often they want to contact a customer and which channels to reach them on. Sales teams can also set up when the SDR Agent will interact with a customer and to provide a detailed brief before directing a customer to a human sales representative.

• What Is Salesforce Agentforce? Your Simple Guide to How It Works

  ## In brief: Agentforce is Salesforce’s autonomous AI agent platform that builds on Einstein AI by creating intelligent agents that can reason, act, and collaborate independently to handle business tasks like customer service and sales support. Built on existing Salesforce infrastructure, Agentforce uses your CRM data, cloud knowledge base, and external information to create agents that understand your business context from day one. With 24/7 availability, cost savings through automation without additional headcount, and productivity gains by freeing team members from repetitive tasks to focus on complex work, you can deliver measurable business impact. ## What Is Salesforce Agentforce? [...] ## What Is Salesforce Agentforce? One of the biggest players in AI agent solutions is Salesforce Agentforce — a platform for building and deploying autonomous artificial intelligence (AI) agents to automate various business tasks, improve customer service, and support sales and marketing. According to Salesforce, business leaders predict a 327 percent growth in agent adoption within their organizations by 2027 and estimate a 30 percent productivity gain. Eighty percent of HR leaders are also preparing their workforce for the rise of agentic AI by teaching their employees to work hand in hand with AI agents. [...] AI agents differ from Salesforce’s native Einstein AI. Salesforce’s Einstein Platform refers to the native AI functionality that has been embedded for years across Salesforce’s product suite. Whether you’re new to AI agents or exploring Salesforce’s latest capabilities, this guide will simplify Agentforce and show you exactly how it works. ## Agentforce’s Key Components and Architecture A key component of Agentforce is its Agent Builder, a tool that enables users to edit, add and prompt AI agents. Machine learning (ML) and natural language processing (NLP) power the AI agent to perform a range of tasks, from responding to basic customer queries to resolving more complex issues.

• What is Agentforce? Salesforce AI Agent Platform Explained

  ## What is Agentforce? Agentforce is an AI agent platform that enables businesses to build, customize, and deploy autonomous AI agents to support various functions like sales, service, marketing, and commerce. These agents can handle tasks, retrieve data, and execute actions with minimal human intervention, adapting to changing needs using cutting-edge language models and Retrieval Augmented Generation (RAG). Agentforce integrates with the Salesforce platform and is built on the Einstein Trust Layer for data protection and Security. ## How does Agentforce work? [...] ### Wide Industry & Functional Coverage Out-of-the-box – or quickly custom-built – agents assist in tasks such as case deflection, order management, appointment scheduling, troubleshooting, technical support, email drafting, and lead engagement. Specialized solutions, like Agentforce for Field Service, automate on-site scheduling and reporting. ### Autonomous Agents Built with Low-Code Tools Agentforce enables creation of autonomous AI agents (for service, sales, marketing, field service, etc.) using clicks instead of code. You define Topics (what the agent does), Actions (like query records, update records, send emails), and Instructions via prompt templates-all assembled in Agent Builder. These agents operate within your defined parameters and guardrails. [...] In short, Einstein AI enhances insight and assistant capabilities-surfacing predictions, drafting communications, and summarizing. Agentforce introduces "agentic AI," where AI becomes a digital workforce: reasoning, deciding, executing-and even launching multi-agent orchestrations with real impact. ## What’s new in Agentforce 2.0? Agentforce 2.0 introduces a powerful toolkit for building smarter, faster, and more accurate digital agents. With natural-language configuration, robust multi-step reasoning, tight Slack and MuleSoft integration, and intuitive testing tools, it supercharges enterprise AI adoption-making digital agents accessible for every team and workflow. ## Here is a list of new features for Agentforce 2.0 ### Slack Integration

• How Does Agentforce Work? | Salesforce

  ### What platforms does Agentforce integrate with? Agentforce is deeply integrated with the Agentforce 360 Platform, which brings together all the data and context agents need from internal and external sources, with the Einstein Trust Layer built in. This enables agents to take accurate, relevant actions, which are faster to implement thanks to our low-code framework. You can reuse Platform tools like flows and Apex, and build your agent on top of them. Agentforce also connects to all the channels where your employees and customers already interact, including CRM, WhatsApp, Messenger, and your website. There’s no need to go to another application to talk to an agent because they're bringing value to the existing flow of work. ### Is Agentforce suitable for small businesses? [...] ### Is Agentforce suitable for small businesses? Agentforce is suitable for businesses of any size. Salesforce customers can now try Agentforce for free with Salesforce Foundations, a $0 add-on for Enterprise Edition and higher. Foundations helps businesses get ready for AI by extending their CRM with additional key features from Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Data 360. Foundations now includes credits to power the first 1,000 conversations with Agentforce for Service, allowing your company to try its capabilities before buying. [...] ### Conversations Agentforce can be embedded across web and mobile chat, email, SMS, and Slack to meet your customers wherever they are. Agents can reply natively, and also seamlessly handoff to human employees across any channel. For example, a customer can log onto your website and have a conversation with an agent to troubleshoot a broken item. The agent replies with best practices and trouble shooting instructions to close out the case. In a chat window, a sales rep agent gives a sales employee context about an account. ### Workflows

• Instance Of

  Q1142726